Our Policies

OKAPI operates this store and website, including all related information, content, features, tools, products and services (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services.

Personal Information We Collect

We may collect the following categories of personal information:

• Contact details: Name, address, billing address, shipping address, phone number, and email address
• Financial information: Payment card information, transaction details, and payment confirmation
• Account information: Username, password, preferences and settings
• Transaction information: Items viewed, added to cart, purchased, returned, or exchanged
• Device information: IP address, browser type, and device identifiers
• Usage information: How you interact with our website and services

How We Use Your Information

• Provide Services: Process orders, payments, shipping, and customer support
• Marketing: Send promotional emails and show personalized advertisements
• Security: Prevent fraud, authenticate accounts, and secure our platform
• Legal Compliance: Comply with laws and respond to legal requests

How We Share Information

We may share your information with:

• Service providers (Shopify, payment processors, shipping partners)
• Marketing partners for advertising purposes
• Legal authorities when required by law

Your Rights

Depending on your location, you may have rights to:

• Access your personal information
• Request deletion of your data
• Correct inaccurate information
• Opt out of marketing communications

Contact Us

For questions about this Privacy Policy, email us at support@okapi.co.in

Welcome to OKAPI. By accessing or using our website and services, you agree to be bound by these Terms of Service.

Use of Services

You agree to:

• Provide accurate and complete information when creating an account or placing orders
• Maintain the security of your account credentials
• Use our services only for lawful purposes
• Not engage in fraudulent, abusive, or harmful activities

Product Information

We strive to display accurate product descriptions, images, and pricing. However, we do not guarantee that all information is error-free. We reserve the right to correct errors and update information without notice.

Orders and Payments

• All orders are subject to acceptance and availability
• We reserve the right to refuse or cancel orders for any reason
• Prices are in Indian Rupees (INR) and include applicable taxes
• Payment must be completed before order processing

Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of OKAPI and protected by copyright and trademark laws. You may not use, reproduce, or distribute any content without our written permission.

Limitation of Liability

OKAPI shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services. Our total liability shall not exceed the amount you paid for the product or service in question.

Changes to Terms

We may update these Terms of Service from time to time. Continued use of our services after changes constitutes acceptance of the updated terms.

Contact Us

For questions about these Terms, contact us at support@okapi.co.in

Shipping Coverage

We currently ship across India. International shipping is not available at this time.

Delivery Timeframes

• Metro Cities: 3-5 business days
• Other Cities: 5-7 business days
• Remote Areas: 7-10 business days

Note: Delivery times may vary during sale periods, festivals, or due to unforeseen circumstances.

Shipping Charges

• Free shipping on orders above ₹999
• ₹99 flat shipping fee on orders below ₹999
• Shipping charges are calculated at checkout

Order Tracking

Once your order is shipped, you will receive a tracking number via email and SMS. You can track your order status in your account dashboard or using the tracking link provided.

Failed Delivery Attempts

If delivery fails due to incorrect address or unavailability, our courier partner will make up to 3 delivery attempts. If all attempts fail, the order will be returned to us, and you may be responsible for reshipping charges.

Contact Us

For shipping queries, email us at support@okapi.co.in

Return Eligibility

We accept returns within 7 days of delivery if:

• The product is unused, unwashed, and in original condition with all tags attached
• The product is in its original packaging
• You have the original invoice or order confirmation

Non-Returnable Items

• Products marked as "Final Sale" or purchased during clearance sales
• Innerwear, socks, and intimate apparel (for hygiene reasons)
• Products that are worn, washed, damaged, or altered
• Items without original tags or packaging

How to Initiate a Return

1. Log in to your account and go to "My Orders"
2. Select the order and click "Return Item"
3. Choose the reason for return and submit the request
4. Our team will review and approve your return within 24-48 hours
5. Pack the item securely and hand it over to our courier partner for pickup

Refund Process

• Refunds are processed within 5-7 business days after we receive the returned item
• The amount will be credited to your original payment method
• For Cash on Delivery orders, refunds will be processed to your bank account (provide details during return request)
• Shipping charges are non-refundable unless the return is due to a defective or incorrect product

Exchanges

We currently do not offer direct exchanges. If you need a different size or color, please return the original item and place a new order.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 48 hours of delivery at support@okapi.co.in with photos of the product and packaging. We will arrange for a free return and provide a full refund or replacement.

Contact Us

For return and refund queries, email us at support@okapi.co.in or call us at +91-6261763371